Shipping and Returns Policy

Shipping Policy

Welcome to the Delivery Information page for Mizz Rio Bridal

Delivery Options:

Standard Delivery - Ireland:

  • Shipping rate: Free 
  • Our standard delivery typically takes 3-7 business days.
  • We’ll send you an email when your order has been dispatched with tracking details so you know when it’s on its way.
Standard Delivery - UK:
  • Shipping rate: £15.00
  • Our standard delivery typically takes 5-10 business days.
  • We’ll send you an email when your order has been dispatched with tracking details so you know when it’s on its way.
International Delivery:
  • Shipping rate: €29.00
  • We offer international delivery on all orders. Depending on the destination, delivery typically takes 7-14 business days.
  • We’ll send you an email when your order has been dispatched with tracking details so you know when it’s on its way.

    Returns Policy

    At Mizz Rio Bridal, we go the extra mile to make sure your dream gown is just what you want! As your gown is made-to-order to your specific size and height, we unfortunately cannot provide returns or exchanges. To ensure accuracy, we urge you to double-check all details and images on your order form before paying the deposit. There are no returns on sale items.

    Quality Assurance:

    • All of our gowns meet high-quality professional standards and go through extensive quality control before they're sent out. We recommend you try on your dress as soon as you receive it or book a fitting appointment at our studio right away.
    Fit Issues:
    • If you're unhappy with the fit of your gown, please contact our Customer Experience Team at hello@mizzrio.ie within 7 days of receiving your order. If the issue is found to be a genuine manufacturing fault, any necessary repairs or alteration costs will be covered by Mizz Rio Bridal.
    Design Changes:
    • Any requested changes to the design of the original gown will require payment of any difference in price, or, should the selected gown be of a lower price, a credit note will be provided in return.
    Cancellation Policy:
    • For any cancellations of your made-to-order gown within 30 days of purchasing, a cancellation fee of €300 will be charged. After 31 days, the fee increases to €500 to cover the cost of administration, material allocation, pre-production and pattern preparation. Once your measurements are locked in and deposit paid, your order cannot be cancelled, as the gown will have already gone into production.

      Returns on Other Items:

      • We accept returns on all non-bespoke items within 14 days of delivery. We’ll cover the cost of return shipping for any defective items, such as jewellery or headwear. We do not accept any returns on bespoke items or items that have been produced specifically for you.

      We value your business, and we want to make sure you get the best possible experience with Mizz Rio Bridal. If you have any questions about delivery or returns, please don’t hesitate to get in touch.